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Privacy Policy

Please familiarise yourself with Acqua Dolce Therapies Privacy Policy. If anything is unclear, do check our FAQs or get in touch.

1. Introduction
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This privacy notice provides details on how Acqua Dolce Therapies collects, processes, and protects your personal data when you visit our website www.acquadolcetherapies.com or use our services.

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By providing us with your data, you confirm that you are over 18 years of age.

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Acqua Dolce Therapies is the data controller responsible for your personal data (referred to as “we,” “us,” or “our” in this privacy notice).

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Your personal information must be accurate and up-to-date. Please notify us at info@acquadolcetherapies.com if your personal information changes.

 

2. What Data Do We Collect and Process?
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Personal data refers to any information that can identify an individual.

​We may process the following categories of personal data:

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  1. Communication Data: Includes messages sent through the website, email, phone, or social media. This data is used to communicate with you and keep records.

  2. Customer Data: Includes information related to bookings or purchases, such as name, email, phone number, and payment details. This data is used to fulfil our contractual obligations.

  3. User Data: Includes data about website interactions, such as pages viewed and navigation paths, to improve website functionality and security.

  4. Technical Data: Includes your IP address, browser type, and other device-related information. This data is collected through cookies and analytics systems.

  5. Sensitive Data: Includes health and medical information required for treatment, such as medical history, lifestyle information, and stress or sleep patterns. This is collected with your explicit consent during the first consultation. This data is used by me to tailor and provide you with the best suitable treatment. This information will not be  shared with anyone else (other than as required for legal process) without explaining why it is necessary and obtaining your explicit consent. At each consultation, I will take further treatment details and related notes.

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We will only use your personal data for the purpose it was collected or a related purpose.

 

3. How We Collect Your Data
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We may collect your personal data in the following ways:

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  • Directly from you through forms, emails, or during consultations.

  • Automatically, through cookies and analytics when you interact with our website.

  • From third parties, such as analytics providers like Google or social media platforms like Facebook.

 

4. Disclosures of Your Personal Data
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We may share your data with the following third parties:

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  • Service providers (e.g., payment processors or IT support).

Please note some providers are not based in the UK so different regulations may apply.

These are the providers we use and each of them has a specific privacy policy that you can access through the following links:

Payment providers:

Stripe: https://stripe.com/gb/privacy

PayPal: https://www.paypal.com/uk/legalhub/paypal/privacy-full

SumUp: https://www.sumup.com/en-gb/general-privacy-policy/

Booking system – Acuity Scheduling: https://www.squarespace.com/privacy

  • Professional advisers (e.g., legal or accounting services).

  • Regulatory authorities, if required by law.

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All third parties are required to process your data securely and in accordance with the law.

 

5. Data Security
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We use security measures to prevent unauthorised access to your personal data. Your information is securely stored on an encrypted computer, within a password-protected online booking system, and in a locked filing cabinet. No personal data is saved on portable devices such as USB drives. All digital documents and applications containing your information are safeguarded with password protection.

 

6. Data Retention
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We will only retain your personal data for as long as necessary to fulfil the purposes it was collected for. For tax and legal purposes, we may retain certain data for up to six years.

 

7. Your Legal Rights
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You have the right to access, correct, or delete your personal data as well as withdraw consent where processing is based on consent.

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To exercise your rights, contact us at info@acquadolcetherapies.com. If you are unsatisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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8. Consent
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By using this website, you consent to this Privacy Policy.

 

Website Policies
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1. Cookies

Cookies are used to improve your experience on our website. These include:

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  • Essential Cookies: For core functionality, like bookings.

  • Performance Cookies: To monitor website performance.

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You can disable cookies in your browser settings, though some website features may not function properly.

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2. Website Use

By accessing our website, you agree to:

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  • Use it only for lawful purposes.

  • Not attempt to harm or disrupt the website.

 

If you have any questions about our policies, contact us at info@acquadolcetherapies.com

We may amend this privacy policy from time to time when required by legislation to do so. You should check back periodically to check for any changes.

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This privacy policy is effective from 15/01/2025.

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