Please read the following carefully. By booking an appointment with Acqua Dolce Therapies you agree to the following terms and conditions.
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Acqua Dolce Therapies reserves the right to cancel bookings and end sessions if these terms are breached.
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Treatments
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You can make an appointment via our website booking system with Acuity Scheduling. If this presents an accessibility issue or you are unable to do so, appointments can be made by telephone, text message, WhatsApp or email (please see Contact page).
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You will receive an email confirming the booking with all the important details including how to find us, where to park and how to access the building, you will also receive a SMS text reminder about the appointment 48 hours before the scheduled session.
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Please make sure to book the appropriate treatment for your specific needs. If you are not sure which treatment is the best option for you we are more than happy to have a chat before you make the booking to help you choose the appropriate service.
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Acqua Dolce Therapies reserves the right to not treat a client if, during the consultation or the booking process, it appears that receiving a massage is not safe for the client due to existing conditions. In this instance Acqua Dolce Therapies may be referring the client to a different therapist or asking for a written permission by GP/ Consultant in order to be able to treat the client.
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A booking is considered complete when both the client and Acqua Dolce Therapies have agreed treatment, time, date, duration, location of the session and the payment of the full amount is made.
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Please arrive 10 minutes early for your first session to give time to carry out the initial consultation. However, if you arrive too early the door to the building may be locked, thus kindly wait for the start of your session at the car park. For follow-up sessions please arrive 5 minutes early for a catch-up consultation.
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Confidentiality
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All client information and clinical records will be safeguarded by Acqua Dolce Therapies and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us. Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for 5 years following our last date of contact which is as long as the law and the insurance require.
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Cancellation and Rescheduling Policy
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Sometimes life gets in the way of keeping our appointments. A minimum of 24 hours notice is needed if a client would like to cancel the massage appointment. If a cancellation is made less than 24 hours from the scheduled appointment Acqua Dolce Therapies reserves the right to charge the full amount for the booked session.
If a cancellation is made more than 24 hours before the treatment, the client will not be charged. The client will also not be charged if, instead of cancelling the appointment, this is going to be rescheduled within 3 weeks time from the cancellation date.
Emergency cancellations and payment voided are determined at the discretion of Acqua Dolce Therapies. Acqua Dolce Therapies has the right to cancel the appointment by giving a minimum of 24 hours notice to the client. Acqua Dolce Therapies has the right to cancel the appointment with less than 24 hours notice if the therapist is ill or if an emergency occurs. Acqua Dolce Therapies commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible.
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Late Arrivals and No-Show
It is important that our agreed appointment time and duration is adhered to. It is your responsibility to arrive 5 minutes before your appointment time so the massage can start promptly. If you arrive earlier the doors may not be open so please wait for your therapist to welcome you in the treatment room.
We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.
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If a client forgets the appointment and doesn’t show up to the agreed date and time, the full price will be charged.
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Termination of a Session
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The client is entitled to terminate the massage session any time during the treatment if they are not feeling able to receive a massage anymore. Massage services will be terminated immediately by the therapists if a client makes any sexual advances or requests, including inappropriate conversation and touch.
If the therapist feels uncomfortable and unable to continue the session, they will end it, whether or not the client understands why. Massage therapy is therapeutic in nature and any interactions and communications must remain professional.
A session will not be conducted if the client appears to be intoxicated by alcohol or drugs, or threatening the safety of the massage therapist, the safety of others in the building, or themselves. A session which is terminated for any of these reasons above will result in the client being blocked from making any future bookings.
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Vouchers
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1. How to purchase a Gift Voucher
Massage Gift Vouchers can be purchased via our website or in person by contacting Acqua Dolce Therapies. Minimum spending is £20. Payment is going to be processed by Stripe or Paypal.
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2. Delivery
You will receive your Gift Voucher to your chosen email address in pdf format, immediately after the purchase is complete. The Gift Voucher can be either printed or displayed on the day of treatment.
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You are obligated to provide the correct email address for the delivery of the Gift Voucher in a pdf format. If the email address you have provided cannot be confirmed, Acqua Dolce Therapies reserves the right to withhold the delivery of the Gift Voucher.
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If you do not receive your Gift Vouchers in your inbox, please let us know as soon as possible. If you do not receive your Gift Vouchers within 1 working day of making your request, please contact us by phone at 07951736876 or by email at info@acquadolcetherapies.com
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Please note the gift vouchers purchased online and arriving to you in a pdf digital format IS NOT personalised.
If you wish to receive a personalised gift voucher either in digital or physical format (card + envelope) please make a specific request in the NOTES section during the purchase of the gift voucher specifying the name of the person donating and the person receiving the voucher.
3. Validity
Vouchers are only valid for one use and can’t be redeemed for anything other than a massage treatment. They hold no cash value and cannot be exchanged for cash or any other form of payment if they are unused or unwanted.
​Vouchers cannot be sold to third parties.
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Vouchers have a 6-months expiry date from the purchase date and are valid up to and including the expiry date stated on them. Please ensure the recipient is made aware of the expiry date to avoid disappointment when booking.
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4. How to redeem a Voucher
To redeem the voucher, the recipient can go through our Online Booking System or book directly with us. The voucher code has to be inserted in the appropriate section for the system to recognise it and discount the correct amount from the total of the booking.
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The voucher is transferable to another person as long as the original recipient gets in contact with Acqua Dolce Therapies giving the new recipient's details and the voucher's details.
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The voucher will not be valid after the expiration date and cannot be extended beyond this date.
5. Cancellations
In the unlikely event that a massage appointment booked with a Gift Voucher needs to be cancelled by Acqua Dolce Therapies, a new Gift Voucher shall be either issued or its validity extended for a further 60 days.
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In the event that a massage appointment booked with a Gift Voucher is cancelled by a voucher holder no refund shall be given and the appointment will be rescheduled only one time.
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Website Content
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Any information or services available throughout or in connection with the website, or at any treatment given by Acqua Dolce Therapies, do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well for such treatment.
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It is also vital that you supply us with correct information about yourself and any existing medical condition and update us immediately should this information happen to change. We cannot be liable for any incorrect information supplied to us. We try to make sure that all information contained on this website is correct, however, subject to the paragraph below, we do not accept any liability for any error or omission. We exclude all liability for any action you take, loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this website or provided through any service supplied by us to you.
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You, your legal representatives and your heirs' release, waive, discharge and covenant, not to sue Acqua Dolce Therapies and its practitioners for any injury or death caused by their negligence or other acts.
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Payments
Payments for massage treatments can be made online and the following payment methods are welcome, simply choose your preferred method at checkout.
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Most credit and debit Cards
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American Express
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Apple Pay
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Google Pay
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We strive to provide you with a seamless and secure payment experience. To ensure the highest level of security and efficiency, we partner with trusted third-party payment processors, Stripe and PayPal. These providers handle all payment transactions on our behalf and implement industry-standard encryption and security protocols to safeguard your sensitive financial information.
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Privacy and Security:
All payment details, including credit card information, are processed directly by Stripe and PayPal. We DO NOT store or access your payment information on our servers. The processing of your payment is governed by the respective privacy policies of Stripe and PayPal. You can review their policies at the links below:
Stripe Privacy Policy and PayPal Privacy Policy
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All prices displayed on the website include VAT at a current rate.
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​Insurance
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At Acqua Dolce Therapies, we prioritize the safety and well-being of our clients. We hold comprehensive insurance coverage, including public liability with Balens LTD, to protect both our clients and our practice.
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While we strive to provide the highest standard of holistic massage therapy, it's important to understand that our services are not a substitute for medical treatment. Clients are encouraged to consult with their primary healthcare providers for any medical concerns. By engaging in our services, clients acknowledge and accept that Acqua Dolce Therapies is not liable for any pre-existing conditions or any adverse reactions that may occur during or after treatment, except where caused by our negligence.
Failure to provide relevant information during the first consultation concerning pre-existing conditions means that Acqua Dolce Therapies cannot be held responsible for any injury, loss, or damage resulting from the treatment that could have reasonably been avoided if such information had been disclosed before the treatment.
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Covid-19 procedure
If a client is experiencing symptoms of Covid-19 or has knowingly come into contact with someone with Covid-19 symptoms within one week prior to the treatment, the client must cancel their session with immediate effect and the cancellation fee will be waived.